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Frequently Asked Questions

We get it. Our service is out of the usual, and the value out of this world. Check the list below for answers to some of our most common questions.

How are you different from other design services?

We focus solely on the health and fitness industry. It helps us understand our customers better, stay on top of design trends, and follow what's going on in the industry. Also, we focus on quality and have an amazing team of designers with internal systems for quality control.

What is the turnaround time?

You can expect to receive your design within 1-2 business days on average. We try to deliver everything as quickly as possible. However, larger time-intensive projects may take more than two days to complete. We will set realistic expectations for you as the requests come in.

Can I really make unlimited requests?

YES, there is no limit! You are always welcome to queue up and make unlimited design requests. We focus on one at a time (depending on your number of subscriptions), and once a design's initial draft is sent for review, we move on to the next project on the list.

How many revisions can I make?

Revisions are unlimited, and we will work on those until you are 100% happy. If you have several projects on your list, we will continue down the list, and the revisions will be done in the background.

What type of projects can you design?

The service covers just about any print or digital graphic you can imagine. You can see a helpful list of ideas under How It Works.

Do your social media ads pass the text check?

Whenever you request a social media ad design, we make it a top priority to ensure the files pass the text check. You can count on us to comply with all ad guidelines and policies for Facebook and Instagram.

Can you design for another language?

Yes, just provide us with the instructions in English.

Am I locked into a long-term contract?

Not at all, you are enrolled on a month to month membership and can cancel anytime hassle-free.

Are there any hidden fees?

There are absolutely no hidden fees. The package price is exactly what you pay every month.

How do I cancel?

You can log on anytime and cancel through the billing portal.

How does the 14-day money-back guarantee work?

Our graphic design plans come with a full 14-day 100% money-back guarantee. Love the service, find it a huge value for you and your business or you can get a 100% full refund for your initial membership fee.

What if I need more work than you can handle?

If you need more active projects at a time, you can purchase additional subscriptions to receive more volume.

How long does it take to get started?

We set up all accounts manually during normal business hours between 8 AM - 4 PM CET Monday through Friday. You should be able to use your account within 30 minutes from the time of sign up and can start making requests immediately. If you are ordering outside of these hours, your account will get set up the next morning.


No contracts. 14-day money-back guarantee. Cancel anytime.

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