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Frequently Asked Questions

We get it. Our service is unusual and the value out of this world. Check the list below for answers to some of our most common questions.

How are you different from other design companies?

We focus on the health and fitness industry, which helps us understand our customers better. We are subscription-based rather than charging a per-project fee or hourly rate. This makes us an affordable solution. Also, we're focused on quality and have an amazing team for quality control.

What type of projects can you design?

We are here to help with most design-related projects. We create ads, social media graphics, web banners, landing page designs, and all types of print material. We also do illustrations, infographics, and brand identity design. Check a list of helpful ideas under How It Works.

What is the turnaround time?

Expect to receive your design within 1-2 business days on average. We aim to deliver everything as quickly as possible. However, larger and more time-intensive projects may take more than two days to complete. As requests come in, we'll set realistic expectations for you.

Is it truly "unlimited"?

Yes, in a way. There is no limit to how many requests you can submit. We work on one project at a time, and with our average turnaround per project being 24 - 48 hours, that's a whole lot of designs in a month!

What if I need more than one project at a time?

You can sign up for additional subscriptions to receive more volume. Feel free to contact us with your needs, and we'll find the best solution for your business.

Am I locked into a long-term contract?

Not at all, you're on a month-to-month membership and can cancel anytime hassle-free.

Are there any hidden fees?

There are no hidden fees. The package price is exactly what you'll pay every month.

How is communication with your team?

We use a simple-to-use project management tool called Asana. That's where you can message our designers, make requests, and see the progress. You'll also receive email notifications for any updates.

Can you design for another language?

Yes, just tell us the instructions in English.

How do I cancel?

You can log on anytime and cancel via the billing portal.

How does the 14-day money-back guarantee work?

Our design plans have a 14-day 100% money-back guarantee. Love the service, find it a huge value for you and your business, or get a 100% refund on your initial membership fee.

What if I have a very time-sensitive request, and I need it ASAP?

We understand not every request can be planned for. We do our best to accommodate rush requests when they arise. Write URGENT in the title of your request, or tag our team and we'll try to get it done as quickly as possible.

How long does it take to get started?

We set up all accounts manually between 8 AM - 4 PM CET Monday through Friday. You should be able to use your account within 30 minutes from the time of sign up and can start making requests right away. If you are ordering outside of these hours, your account will be set up the next morning.

a design team that gets it

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