We get it. Our service is unusual and the value out of this world. Check the list below for answers to some of our most common questions.
We focus on the health and fitness industry, which helps us understand our customers better. We are subscription-based rather than charging a per-project fee or hourly rate. This makes us an affordable solution. Also, we're focused on quality and have an amazing team for quality control.
We are here to help with most design-related projects. We create ads, social media graphics, web banners, landing page designs, and all types of print material. We also do illustrations, infographics, and brand identity design. Check a list of helpful ideas under How It Works.
Expect to receive your design within 1-2 business days on average. We aim to deliver everything as quickly as possible. However, larger and more time-intensive projects may take more than two days to complete. As requests come in, we'll set realistic expectations for you.
Yes, in a way. There is no limit to how many requests you can submit. We work on one project at a time, and with our average turnaround per project being 24 - 48 hours, that's a whole lot of designs in a month!
You can sign up for additional subscriptions to receive more volume. Feel free to contact us with your needs, and we'll find the best solution for your business.
Not at all, you're on a month-to-month membership and can cancel anytime hassle-free.
There are no hidden fees. The package price is exactly what you'll pay every month.
We use a simple-to-use project management tool called Asana. That's where you can message our designers, make requests, and see the progress. You'll also receive email notifications for any updates.
Yes, just tell us the instructions in English.
You can log on anytime and cancel via the billing portal.
Our design plans have a 14-day 100% money-back guarantee. Love the service, find it a huge value for you and your business, or get a 100% refund on your initial membership fee.
We understand not every request can be planned for. We do our best to accommodate rush requests when they arise. Write URGENT in the title of your request, or tag our team and we'll try to get it done as quickly as possible.
We set up all accounts manually between 8 AM - 4 PM CET Monday through Friday. You should be able to use your account within 30 minutes from the time of sign up and can start making requests right away. If you are ordering outside of these hours, your account will be set up the next morning.
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